If you have any problems with DanceTime Deluxe or any of the DanceTime apps, please get in touch. Sometimes iPhones get tied in knots, and all apps can suffer. Before contacting us for support (or posting a negative review!), please ensure that the problem is not specific to your phone. All of the DanceTime apps have passed Apple's stringent testing procedures which means they do work on all versions of iOS from 3.1.3 to 6. Remember to update your apps when prompted as new versions will be released to keep up with Apple's software updates if necessary.
No sound? Dont panic - it's a common problem with sound apps...
Press the home button to come out of the app onto the home screen
Double-tap the home button to show all the apps currently running on your phone. They'll all appear at the bottom of the home screen. You can swipe across to see all the apps you had running at the same time... Quite a few?!
Press and hold one of the app icons in the bottom row until the icons start jiggling.
One by one close all the apps but tapping the little stop sign on the corner of the app icon. Don't worry, it's just like shutting down programs on a computer - you're not deleting them, just exiting them.
Once you've closed them all, press and hold the Home and Lock buttons, then keep holding them. Your screen will eventually go black.. keep holding until the Apple logo appears.
Congratulations, you've exited all your apps and rebooted your iPhone. This solves 90% of problems with iPhones, in fact I tend to do this every night as it also helps with battery life and keeps the phone running smoothly the next day.
If you've got no sound on your iPad, you can also follow the steps outlined above as they apply to all iOS devices - iPad, iPhone, iPod Touch.
Also, there was a bug in an old Apple firmware update that added the ability to select the function of the side switch between mute and rotation lock. This bug affected the sound in some apps, and is very simple to fix. Simply go to Settings->General and switch the "Use side switch to" from whatever it's set to, to the other option and back again. This should solve the problem with some apps that use sound.
If all that fails, or for any other informaton please use the form below to get in touch, or tweet us @wimbledonsound